The Consumer Affairs Unit was established to protect consumers on the island, by ensuring their rights are not infringed. The Unit receives complaints, investigates customer queries and advocates for consumer rights through outreach and education.
The Unit engages in advertising and hosts workshops, training sessions and lectures, and implements on-line promotional activities. The Unit also sensitizes business owners and consumers on their basic rights and responsibilities. The main thrust of consumer education is to demonstrate the power, rights and duties of both the merchant and customer. The Unit also handles complaints, arbitration and enforcement, and also acts as a catalyst for the formulation of consumer laws.
The process for handling complaints is fairly simple. Consumers visit the office where they fill out a complaint form and provide a copy of the receipt associated with the complaint. The investigating officer then liaises with both the consumer and the business owner to amicably resolve the matter. If additional assistance is required for a resolution, the Unit guides and advises accordingly.
The Unit is headed by a manager supported by a team of liaison officers, research officers and education officers